Frequently Asked Questions
Everything you need to know about upgrading your living space with Knuckles.
What is the typical delivery timeframe for furniture orders?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services for large items?
Yes, we offer professional assembly services for an additional fee at checkout. Our team will assemble your furniture and remove all packaging materials for you.
Are your materials sustainably sourced?
At Knuckles, we prioritize sustainability. Over 80% of our wood products are FSC-certified, and we use eco-friendly finishes to ensure safety and longevity in your home.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you budget for your home transformation.